RETURNS / SUPPORT

LET'S MAKE IT RIGHT.

Something not quite right? Here's what you need to know.

RETURNS

At the moment, LOUNJI does not accept returns. We know—not the most exciting answer. As we grow, we'll continue to evaluate our return policy and make updates when we can.

If there's an issue with your order, please reach out so we can help.

NEED A LITTLE HELP?

WE'RE HERE.

For questions, concerns, damaged or incorrect items, or just a little help, contact LOUNJI Customer Care.

Typically within 24–48 hours.

CONTACT LOUNJI →

A FEW QUICK ANSWERS

Can I return my order?

At the moment, LOUNJI does not accept returns. If there's an issue with your order, contact us and we'll be happy to help.

What if my order arrives damaged?

Please email us with your order details and a photo of the damage so our Customer Care team can help.

What if I received the wrong item?

Get in touch with your order number and details about the item received, and we'll help make it right.

How do I contact customer care?

Email us at hellolounji@gmail.com. We typically respond within 24–48 hours.